Location: Portsmouth office
Hours: Full time
Salary: Negotiable, depending on experience. The role comes with a competitive benefits package including pension (7% company contribution), additional holiday purchase options and life assurance.
We offer a combination of mentoring and internal and external training opportunities, with specialist sector organisations and inhouse courses. You will have exposure to subject matter experts and additional online learning packages.
The role: The Apprentice IT Support Technician will support the IT Manager in maintaining and improving the organisation’s IT infrastructure, contributing to the delivery of reliable systems, devices, and services across all teams. The role will assist with the configuration, deployment, and ongoing maintenance of hardware, software, tools, and processes, helping to ensure that users receive timely and effective technical support. Under the mentorship of the IT Manager, the role will contribute to cyber security best practice by following established procedures, supporting incident reporting, and helping to maintain compliance with information security standards. The apprentice will also assist in promoting good user awareness through clear communication and adherence to safe working practices.
The Apprentice IT Support Technician will collaborate with colleagues across the IT, Quality Assurance, and Security functions, helping to maintain accurate documentation, support audit requirements, and uphold the organisation’s operational, regulatory, and security obligations, while developing core technical and professional skills aligned with the apprenticeship programme.
Responsibilities will include:
- Provide technical support users using a variety of communication methods.
- Log, identify & troubleshoot problems & faults using troubleshooting methodologies and tools.
- Interpret technical specifications relevant to a given task.
- Apply the appropriate security policies line with the organisations requirements.
- Undertake the relevant processes with the relevant tools and technologies to resolve technical issues.
- Communicate with all levels of stakeholders, talking them through steps to take to resolve issues or set up systems, keeping them informed of progress and managing escalation and expectations.
- Apply appropriate testing methodologies to hardware or software.
- Practice guided continuous self-learning to keep up to date with technological developments to enhance relevant skills and take responsibility for own professional development.
- Document or escalate tasks as appropriate to ensure a clear audit trail and progression of issues.
- Install, configure and support software and hardware roll outs.
- Address IT issues by prioritising in response to customer service level agreements.
- Administer security access requirements and permissions for stakeholders escalating as necessary for example password resets.
About you:
- Minimum of Level 2 English and Maths and IT related subject.
- Have strong communication, presentation and written skills.
- Be able to travel to different sites across England.
- Be eligible for Baseline Personnel Security Standard (BPSS) clearance.
Other requirements
- Candidates must have an existing right to live and work in the UK.
- Candidates must be willing to undergo an internal baseline personnel security standard check prior to starting their employment with the company.
- Candidates must be willing and eligible to complete a United Kingdom Security Vetting (UKSV) security clearance application to the Security Check (SC) level upon starting their employment with the company. To gain SC Clearance you will normally need at least 5 years’ UK residency.
To Apply
To apply please send a covering email and CV to resourcing@sirius-analysis.co.uk. CVs are reviewed upon submission and initial phone for face-to-face interviews are likely to begin within two weeks. Feedback will be given on all interview candidates regardless of success.